Terms of Service

1. Acceptance of Terms

By accessing or using vkrama.com.np, you agree to be bound by these Terms of Service. If you do not agree, do not use our services.

2. Account Registration

You must provide accurate and complete information when creating an account
You are responsible for maintaining the security of your account credentials
You must be at least 18 years old to create an account
One account per person; duplicate accounts may be removed

3. Orders and Payments

All orders are subject to product availability
Prices are in Nepalese Rupees (NPR) and include applicable taxes unless stated otherwise
We reserve the right to cancel orders due to pricing errors or stock limitations
Payment must be completed before order processing

4. Shipping and Delivery

Delivery times are estimates and may vary
Risk of loss transfers to you upon delivery
Inspect packages upon arrival and report damages within 48 hours

5. Returns and Refunds

Items may be returned within 30 days of delivery if they are unused, undamaged, and in original packaging. Perishable and personalized items are non-returnable. Refunds are processed to the original payment method within 5-7 business days.

6. Product Descriptions

We strive for accuracy in product descriptions and images. However, colors may appear differently on your screen. We are not liable for minor variations.

7. Prohibited Activities

Using the site for illegal purposes
Attempting to gain unauthorized access to our systems
Interfering with the site's functionality
Posting fraudulent reviews or misleading content

8. Limitation of Liability

To the maximum extent permitted by law, vkrama shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

9. Changes to Terms

We reserve the right to update these terms at any time. Continued use of the site constitutes acceptance of updated terms.

10. Contact Us

For questions about these Terms, contact us at support@vkrama.com.np.