Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and shipping/billing addresses
• Payment information (processed securely through third-party payment processors)
• Account credentials (email and encrypted password)
• Order history and product reviews
• Communication preferences and marketing opt-ins

2. How We Use Your Information

• Process and fulfill your orders, including shipping and delivery
• Create and manage your account
• Send order confirmations, shipping updates, and customer support responses
• Send marketing communications (only with your consent)
• Improve our website, products, and services
• Prevent fraud and ensure security

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Shipping carriers (to deliver your orders)
• Payment processors (to process transactions)
• Cloud service providers (to host our website and store data securely)
• Legal authorities (when required by law)

4. Data Security

We implement industry-standard security measures including encryption, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.

5. Your Rights

• Access, update, or delete your personal information
• Opt out of marketing communications
• Request a copy of your data
• Withdraw consent at any time

6. Cookies

We use essential cookies for authentication, cart functionality, and security. We do not use third-party tracking cookies without your consent.

7. Contact Us

For privacy-related inquiries, contact us at privacy@vkrama.com.np.